Program Officer – Benefits Officer

31 Jan, 2024
                                                     JOB PROFILE                                                                                                                                
JOB TITLE Program Officer – Benefits Officer
JOB CODE: 20000134
INSTITUTION ECOWAS Commission
GRADE P3/P4
AGENCY N/A
ANNUAL SALARY UA49,106.81 / USD77,480.72

UA56,591.37 / USD 89,289.87

STATUS Permanent
DEPARTMENT Internal Services
DIRECTORATE Human Resources
DIVISION Staff Welfare & Employee Services
LINE SUPERVISOR Principal Officer, Staff Welfare & Employee Services
SUPERVISING
  • HR Assistant Compensation & Benefits
DUTY STATION
  • ABUJA, NIGERIA
EMAIL b44pobenefitcommission@ecowas.int 
 

ROLE OVERVIEW

Under the supervision of the Principal Officer, Staff Welfare & Employee Services, the incumbent is responsible for the administration of staff benefits in the organization and provides special guidance and assistance to staff members on various employee benefit plans. He/She shall also carry out benchmarking in similar industries and/or community to determine the Institution’s competitive position in employee benefits and develops, recommends, and implement approved new or modified plans and staff benefits policies.

 

ROLE AND RESPONSIBILITIES

  • Administer staff benefits programs such as retirement plans; medical, dental, vision plans; life insurance plans; temporary disability programs; and wellness programs.
  • Ensures the accuracy of all benefits enrollments in the HRIS to provide vendors with accurate eligibility information.
  • Assists with new-hire orientations on benefit matters.
  • Performs quality checks of benefits-related data.

 

  • Assists employees regarding benefits claim issues and plan changes.
  • Responds to benefits inquiries from Staff Members on plan provisions, benefits enrollments, status changes, and other general inquiries.
  • Evaluate and compare existing benefits with those of other employers by analyzing other plans, surveys, and other sources of information.
  • Participate in industry surveys. Analyze results of surveys and develop specific recommendations for review by management.
  • Develop specifications for new plans or modify existing plans to maintain the Commission’s competitive position in the labor market.
  • In collaboration with the line supervisor, obtain uniform benefit package for all institutions and agencies where possible.
  • Work with line supervisor to recommend classes of eligible employees for new or modified plans.
  • Prepare announcement materials, plan summary documents, and other media for communicating plans to employees.
  • Recommend and counsel management and employees on existing benefits.
  • Prepare and execute, with legal consultation, benefits documentation, such as original and amended plan texts, benefit agreements, and insurance policies.
  • Ensure prompt and accurate compliance of all approved benefits to staff members.
  • Assist in the development of organizations bargaining proposals for employee benefits and analyze benefits demands.
  • Ensure compliance with provisions of Employee Retirement, Pension Act etc.
  • Perform other duties as assigned by the supervisor.

 

ACADEMIC QUALIFICATIONS AND EXPERIENCE

·       Bachelor’s degree or equivalent in Human Resources Management, Employee and Labour Relations, Business Administration, Social Sciences, or in a similar field from a recognized University.

·       Five (5) years of relevant experience in a private/public sector or international organizations.

·       Knowledge of HR Management best practices.

·       Knowledge of human resources management operations including compensation and benefits salary policy, pension administration, employee terms and conditions of employment, monitoring, analytics, and reporting.

·       Knowledge of Staff Regulations, directives, and policies of relevance to the execution of duties associated with the position.

·       Knowledge of database creation and management, and use of specialized computer systems and programs for operationalizing a variety of HR business processes and reports.

·       Practical Knowledge of ERPs such as SAP will be an added advantage.

 

AGE LIMIT

Be below 50 years old. This provision does not apply to internal candidates.

 

ECOWAS KEY COMPETENCIES

·       Ability to persuade/influence others to consider a certain point of view, adopt a new idea or implement new methods and practices.

·       Ability to lead a team of trainees/junior staff and instill a spirit of teamwork to engage employees and achieve a well-defined set of activities.

·       Ability to respect the chain of command in an appropriate manner.

·       Ability to resolve challenges that occur with minimal direction and/or to recommend and explain solutions or alternatives for approval.

·       Ability to utilize the Code of Ethics to manage self, others, information and resources.

·       Ability to mentor others and create feedback loops with supervisors, colleagues and subordinates to build strong working relationships and improve performance.

·       Contribute to maintaining organizational unit’s performance goals and standards.

·       Interpersonal skills with the ability to keep a client informed of progress or setbacks in projects of relevance to the timeline, quality, and quantity.

·       Ability to proactively interact with clients and build strong trusting relationships based on mutual respect and regular discussions.

·       Ability to establish and sustain professional credibility with clients/stakeholders in a manner that anticipates their needs, mitigates issues and that carefully balances professional obligations with the need to be sensitive and responsive to their needs.

·       Ability to counsel, advise, consult, and guide others on matters pertaining to assigned client service responsibilities and established client service standards.

·       Demonstrate respect for cultural differences, fairness, and ability to relate well with People from varied backgrounds, nationality, gender, ethnicity, race and religion.

·       understanding of diverse cultural views especially within West Africa, with sensitivity to group differences; ability to challenge bias and to practice tolerance and empathy.

·       Ability to listen actively, consider people’s concerns and apply judgement, tact, and diplomacy.

·       Ability to work in a diverse and inclusive interactive environment that benefits from diverse strengths.

·       Ability and responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

·       Ability to encourage, empower, and advocate for people in an unbiased and transparent manner.

·       Knowledge of ECOWAS institutions, sectors, programmes and policies.

·       Knowledge of ECOWAS internal operational requirements of programs, projects, services, and systems required to achieve work assignments and meet performance goals.

·       Knowledge of rules and procedures of ECOWAS associated assigned responsibilities and ability to explain these clearly to others.

·       Knowledge of the ECOWAS culture, structures and performance issues and priorities impacting assigned responsibilities.

·       Knowledge of member states development trends, indicators, challenges, and opportunities as it relates to project/programme assigned to own position.

·       Ability to study data/information from a variety of sources, identify anomalies, trends and issues, present findings, and make recommendations.

·       Ability to break down problems or processes into key parts to identify and solve gaps in service, quality assurance, compliance, and performance targets.

·       Knowledge of and ability to apply techniques to generate creative ideas and new approaches to meeting goals.

·       Ability to use evidence and research to inform policies and programs and identify relevant and appropriate sources of information, including stakeholders, regional institutions and/or internal committees.

·       Demonstrate operational computer proficiency using appropriate tools.

·       Ability to make sound use of graphics and tables to effectively present numerical data to write semi-complex technical reports/proposals and edit/check templates, letters, etc.

·       Ability to convey information clearly and concisely in a succinct and organized manner through both writing and verbal means,

·       Exhibit interpersonal skills, make presentations, express opinions, and debate ideas with others in a constructive manner.

·       Proficiency in information communication technologies (ICT).

·       Fluency in oral and written expressions in one of the ECOWAS official languages of the Community (English, French & Portuguese). Knowledge of an additional one will be an added advantage.

·       Ability to develop and implement an individual action plan for achieving specific work goals.

·       identify, organize, and monitor tasks throughout to facilitate execution.

·       Ability to contribute and/or lead on projects as per accepted project management standards and techniques, to co-ordinate contributions by others to set and meet deadlines.

·       Ability to organize work, set priorities, and work within timelines, giving attention to details, stakeholders, indicators, and risks.

·       Ability to identify, collect and assess indicators to monitor performance and to take proactive remedial action as required.

 

 

 

Assessment method: Assessment of qualified candidates may include a written exercise and a competency-based interview.

Member States