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Selection of an Individual Consultant as Grievance Redress Officer

Date : 14 Jun 2021 - 02 Jul 2021
Venue : Abuja, Nigeria,
Town : Abuja
Country : Nigeria


ECOWAS – Regional Off-Grid Electricity Access Project(ROGEAP) Additional Financing Selection of an Individual Consultant as Grievance Redress Officer

The Economic Community of West African States (ECOWAS Commission) has received a grant from the World Bank to implement the Project, “Regional Off-Grid Electricity Access
Project (ROGEAP)”, and intends to apply part of the proceeds for the Selection of Individual Consultant as Grievance Redress Officer.

The consulting services (“the Services”) include the followings as shown below and the duration of the contract shall be for an initial period of one (1) year renewable for a total up to 5 years based on satisfactory performance. The consultant is expected to be hosted in the ECOWAS’s office in Abuja, Nigeria (full time and/or home-based depending on COVID-19 restrictions).

Activities to be performed by the Grievance Redress Officer include but are not limited to the following:
1.1.Communication and awareness-raising about the Grievance Mechanism(GM)
The Grievance Redress Mechanism ( GRM) Officer shall be responsible for ensuring that the existence and procedures of the GM are being communicated clearly and adequately throughout
the entire project lifecycle to project-affected parties and other interested stakeholders. This will include:
• Overseeing the development and dissemination of communication materials for the GM, whether these are in print (e.g. brochures, posters), using traditional media channels (radio, TV programs) or using online channels (social media, etc.)
• Communicating with all relevant stakeholders, especially project-affected parties, on any issues concerning the GM
• Where appropriate: Developing and including a chapter on communications for the project GM in the project’s communications policy and plan
• Developing GM-related content to be published in relevant outlets (e.g. implementing agency’s website)
• Identifying groups of disadvantaged, vulnerable, or potentially excluded groups and preparing tailored outreach mechanisms to ensure these groups are aware of and confident seizing the GM (e.g. dedicated consultations or sensitization sessions related to the GM;
adaptation of communication materials to the expressed needs and preferences of these groups, etc.).
• A separate log that is password protected with limited access to ensure confidentiality should be established for SEAH complaints.

1.2.Coordination of actors involved in the GM and general GM oversightThe GRM Officer shall be responsible for coordinating the work of other actors involved in operating the GM and providing support in GM implementation.


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